The start-up process is as follows:
Go to the "Play Store" or "App Store" and look for the CENTINELA PRO application. Install the application.
When opening the application first time, you must register in the application with your email and a password chosen by you. The password must have at least 8 digits.
When you have already been registered, you must associate your devices with this account. The system will ask for the ID and password of the device you wish to associate. This data is printed on the card that goes with each device.
When you have associated all the devices press "SAVE" and the system is operational and ready to start working.
To receive notifications on your smartphone, you must go to the "Settings" of your smartphone and you must "allow notifications" in the CENTINELA PRO application.

We remind you that our company has a Technical Service that is at your disposal. Click to watch a video. The best way to transmit your problem or ask us for help is using the INCIDENTS icon that you can see on the main menu of the application. Let us know the problem, and we will solve it or contact you as soon as possible.
You can also write us to the email[email protected]
You can also find a lot of information in the application itself. If you click on "Help" in the Main Menu, you can see the updated User Manuals, explanatory videos and a section of frequently asked questions. If you wish to access, click on this link.

First of all, keep calm. DO NOT ATTEMPT TO RECOVER BY YOUR MEANS. First, contact the police and file a complaint. Then explain the situation in detail and make yourself available to the Police.

Remember that you can contact us to help you in the recovery efforts.

The answer is no. The most accurate is the GPS. However, sometimes the GPS cannot make the locations because the device is inside a building. The GPS location has a margin of error of approximately 1 meter. The location system using WIFI has an accuracy that ranges between 25 and 50 m. We use 2 different ways to locate by using WIFI. The GSM system is usually not shown on the screen but is registered in our database so you can have them in case of an alert. The margin of error of this location method is higher than 500 meters.

All CENTINELA devices need a SIM card to be able to communicate the alerts generated by the device and to communicate the location of the device.

Depending on the device you have purchased, it will send you different types of alerts. Alerts are extraordinary situations that you should know immediately. When any exceptional situation occurs, it generates an alert and is recorded here in chronological order. Depending on what you decide on the configuration, you may or may not receive an acoustic notification on your smartphone, but “Alerts” icon will keep track of all alerts received or not received.

This function is only available in some devices. The devices for Bees, electric shepherds and Alzheimer do not have it. Tracing is a utility used to track a signal that devices emit when they are in alarm. With this functionality you know if the stolen object is inside a building or private area without the need to enter it.

By pressing the SOS icon, the application makes a call to the number you have dialed as an emergency number. The advantage is that you can make a call without leaving the application. In this way you can talk to the police and at the same time you will see all the information of the app.